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Check our Frequently Asked Questions.
We have collected all of your frequently asked questions and put them into categories to help you find the answer you are looking for.
How are your quotes for translation calculated?
We base our quotes on the number of words contained within the source document(s). Please send the document(s) for translation to firstname.lastname@example.org and one of our project managers will aim to get back to you within 24 hours with a free, no-obligation quote.
Do I require an interpreter or a translation?
An interpreter will attend at your premises in order to facilitate a dialogue between yourself and your client(s). Please call one of our booking teams to make an appointment. Glasgow Office: 0141 429 3429 Edinburgh Office: 0131 220 0115 Inverness Office: 01463 258839 If you require the translation of a written document from English into another language or vice versa, then our Translations Department would be happy to assist you. If you’d like to speak to a member of the team, please call 0141 465 8828.
Can I come to the office to discuss my requirements?
Our Translations Department is situated at our Head Office in Glasgow. An appointment is not required, we offer a drop-in service between the hours of 9.30am and 4.30pm, Monday - Friday. Our colleagues at our Inverness and Edinburgh Offices can also assist should this be more convenient for you.
Do I need to provide original documents?
We don’t require the original document(s) to undertake the translation. A clear, scanned copy, or clear photograph will suffice.
How long will my translation take?
A translation of less than 2,000 words will take approximately one working day to complete, depending on our linguists’ availability. We will advise of the estimated turnaround time at the quotation stage. If you have a specific deadline in mind, please let us know and we will do our best to accommodate you.
I need my translation within the day. Can you provide this service?
Provided a linguist is available and the document for translation is less than 1000 words, we can provide a same day turnaround. Please note that we require confirmation to proceed no later than 12pm. Translations will be returned by 5pm the same day under these circumstances.
Are your translations accepted by the Home Office/for Visa purposes?
Yes, we are accredited by the Institute of Translation & Interpreting (ITI) and as such we can provide the necessary certification required for these purposes.
I need to submit a translated document abroad. Will your translation be accepted?
Although we are a member of the ITI and our translations are suitable for most legal purposes in the UK, we cannot guarantee that authorities overseas will recognise UK accreditation and in turn our translations. We always recommend that you check with whomever you are submitting the document(s) to before going ahead with any translation work.
What is a sworn translation?
Many countries operate a sworn translation system whereby the authorities will only accept translations from a sworn translator who has been accredited by the Ministry of Foreign Affairs of that particular country. We currently offer sworn translations from English into Polish and Spanish. Please note that these translations carry a higher fee and a longer turnaround time than our standard service.
Are your translations accepted by consulates or embassies in the UK?
Although based in the UK, consulates and embassies operate on the same legal basis as their home country. Therefore, we always recommend that you check with the consulate or embassy that they will accept a translation from a UK based agency before undertaking any work.
Can you provide a legalised translation?
Should you require your documents notarised then you will need to seek assistance from a solicitor or notary public. We cannot notarise documents. Similarly, if the document is to be submitted abroad, the authorities may ask for an Apostille to accompany your documents. An Apostille verifies the signature of a UK public official and can be obtained through the Foreign and Commonwealth Office. Further information on this can be found at: https://www.gov.uk/get-document-legalised